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Terms and Conditions
READ THIS SECTION CAREFULLY. IT COVERS OUR ORDER, SHIPPING AND RETURN POLICY.
Order Policy;
1. Orders can be cancelled same day before the close of day at 4 pm Pacific Standard Time.
2. Orders cancelled after the 4 pm close of day will incur a $10 processing fee. This fee covers the cost of packaging and the time spent by pulling an order from shipping and hand keying in the refund data to the current credit card processing entity.
3. Orders cancelled after shipment are subject the "Return Policy" below.
Shipping Policy;
1. We use multiple warehouses. Do not be alarmed if your shipment arrives in multiple deliveries and/or through different carriers.
2. Please keep ALL original packaging until you have confirmed the product is working properly and item(s)/Qty(s) are correct. Defective, missing or incorrect products must be reported within 10 business days. Loss of manuals will result in replacement fees.
3. International shipments- The purchaser is solely responsible for any and all Customs or Duties and applicable brokerage fees incured on shipment to AND from the end user. Kanecal Inc. is not responsible for ANY Customs or Duties and applicable brokerage fees regardless of the situation. All International shipments must be sent/shipped only to the BILLING address of the credit card used. This is our only protection against fraud.
4. Shipping reserves the right to change shipping carrier or method so long as that method or carrier delivers the same guaranteed service in the timeline expected.
Return Policy;
All returns must be authorized as described in this policy. All unauthorized returns will be refused or returned. We cannot restock any product that is not resalable. Keep all original packaging materials, manuals cables etc until you are positive you are satisfied. Use care in opening the package. Keep in mind that if the item is damaged, worn stained, missing items, cables, manuals or original packaging cannot be re-used, that product it considered "used" and is not resalable. There will be a minimum of $7.00 charge for missing items such as manuals or for larger shipping boxes that cannot be re-sold as new (DO NOT WRITE THE RMA NUMBER DIRECTLY ON THE BOXES- USE THE SHIPPING LABELS FOR THIS), depending on replacement costs. If our Distribution Center finds an item that is not resalable when their testing has been completed, the product will be returned to you and no refund will be issued. There is a 15% restocking fee for any returned items that are not defective but are resalable. All returns must have an RMA (Returned Material Authorization) number issued prior to receipt here. No product can be accepted without an RMA number.
NOTE: It has come to our attention that in some cases where we issue an RMA for merchandise that is not defective (ordered too many, no longer need etc.) yet is sent in with the original packaging damaged or marked on in such a manner that it can no longer be sold as new and sent back to the customer per our policy, the customer sometimes refuses these shipments. In these cases we will accept the refused shipment back and attempt to sell as used. If this occurs we will refund those customers less a 25% restocking fee as a way to recoupe our losses.
Refunds on returned items DO NOT include shipping costs from the original order. If you paid sales tax you will receive that amount paid back as part of your refund.
We would like to process your return as quickly as possible. To help us do this, please follow the instructions below. We must have all the information to process your return and refund your money. We are NOT responsible for any taxes, tariffs, and shipping costs on returned products. Please do not automatically send Hardware Returns to Kancal directly. The hardware return address will be sent to you with your RMA. (Returned Material Authorization)
ALL COSTS FOR SHIPPING RETURNS WILL BE THE SOLE RESPONSIBILITY OF THE CUSTOMER.
All items returned must be sent with DELIVERY CONFIRMATION. It is imperative to be able to confirm your return with a Tracking Number (like FedEx or UPS) or Return Receipt (like the USPS).
Hardware product returns must be received within the first 30 days, software products need to be returned in 5 days unless a liberation key has been issued. For stand alone softwares, once a liberation key is issued the trial ends and there can be no refund. Softwares that are Visual Basic add ons for Microsoft Office or fonts that can not be liberation controlled and are therefore non-refundable. Cables, handles and other peripherals for hardware are not covered under the hardware warrantee. After submitting your request for a return, you will receive a response from us within 3 working days.
Return Instructions:
Contact Kancal, Inc. by email to submit your return.
Please include the following in your email:
your full name
your order number OR the last name used on the credit card if applicable
the product name(s) and quantity being returned
the date of purchase
the price of the purchase
state whether the product is UNOPENED or defective or subject to upgrade etc.
the reason for your return
Upon approval, we will email your RMA number and the address to ship the product(s) back to. Immediately ship the product to the address given. It must be received within 30 days of your purchase for credit to be given. Remember, YOU ARE RESPONSIBLE FOR ALL COSTS (shipping, taxes, tariffs, etc.) on return items. And all items returned must be sent with DELIVERY CONFIRMATION. RMA numbers are only valid for 30 days and products received with an expired or invalid RMA number will be returned.
Once the product is received and confirmed resale able your order will be refunded.
Note: Cards, Magnetic cards and keytags, whether printed by us or not are NOT returnable. All sales of cards and keytags are FINAL.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Kanecal Inc.. The collective work includes works that are licensed to Kanecal Inc.. Copyright 2003, Kanecal Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Kanecal Inc. or purchasing Kanecal Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Kanecal Inc. or to purchase Kanecal Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Kanecal Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Kanecal Inc. used in the site are trademarks or registered trademarks of Kanecal Inc.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Kanecal Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Kanecal Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Kanecal Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Kanecal Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Kanecal Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Kanecal Inc. product is mistakenly listed at an incorrect price, Kanecal Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Kanecal Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Kanecal Inc. shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Kanecal Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Kanecal Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Kanecal Inc..
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Kanecal Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Kanecal Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Kanecal Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Kanecal Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.
With respect to interactions from this website, neither Kanecal Inc. nor any of its employees, makes any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose; nor assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed; nor represents that its use would not infringe privately owned rights.
Kanecal Inc. assumes no responsibility for any error, omission, interruption, deletion, defect, or delay in operation, transmission, or communications line failure, theft or destruction, or unauthorized access to, or alteration of entries. Kanecal Inc. is not responsible for any problems or technical malfunction of any telephone, network, satellite, cable or lines, computer, on-line systems, servers or providers, computer equipment, software, failure of email or entry submissions on account of technical problems or traffic congestion on the Internet or at any web site or combination of above listed problems, including injury or damage to customers or to any other person�s computer related to or resulting from participating, downloading or uploading materials in Kanecal Inc. website. If for any reason, any Kanecal Inc. web function is not capable of running as planned, including, but not limited to, by reason of infection by computer virus, bugs, worms, tampering, unauthorized intervention, fraud, technical failures, or any other causes is considered to be beyond the control of Kanecal Inc.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Kanecal Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Kanecal Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Kanecal Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Kanecal Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Kanecal Inc. in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Kanecal Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Kanecal Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Kanecal Inc., Kanecal Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Kanecal Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Kanecal Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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